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Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “We” and "Us", refers to Outdoor Guru Supplies cc 2010-089845-23. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client for the express purpose of meeting the Client’s purchasing needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing South-African Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Visitors to the Website ("Users" or "you"), including those Users who purchase any products on the Website ("Purchasers") are bound by these terms and conditions ("T&C"). If you do not agree to these T&C, do not continue to use the Website. Your continued use of the Website will constitute acceptance of the T&C, unmodified by you.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

Confidentiality
Client records are regarded as confidential and therefore will not be divulged or sold to any third party, other than your address and contact details that will be passed on to delivery companies or if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer
Exclusions and Limitations


The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature E&OE (errors and omitions expected); and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
  • The use of any Service or Product bought from Outdoor Guru’s website is at the purchasers risk and the purchaser or user indemnifies Outdoor Guru against any damages injury or loss which may be sustained as a result of using the products or services sold on this website.
  • You are solely responsible for evaluating the fitness for a particular purpose or use of any product or service available through Outdoor Guru.
  • Outdoor Guru will supply all products to the delivery company in good order at which point the risk is transferred to the purchaser and Outdoor Guru cannot be held liable for the condition of goods on arrival at the specified delivery address.
  • Information, ideas and opinions expressed on this website should not be regarded as professional advice or the official opinion of Outdoor Guru and you are encouraged to consult professional advice before taking any course of action related to information, ideas, opinions and data expressed on this website.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment
Outdoor Guru can not be held responsible for any security breaches occurring on your Personal computer or other electronic devices used to surf or purchase on our website, due to inadequate virus protection or spyware software.
EFT (direct transfers) Visa and Master card payments through Payfast’s secure electronic payment system are acceptable methods of payment.
First time users will be required to register on Payfast’s site.
Credit Card details are not retained by us.

Credit card Payments
Benefits of using Payfast
  • Easy to user
  • Can register credit card for faster checkout
  • No disclosing of your card information to the seller
  • Registering your card prevents unauthorised use at PayFast merchants
How it works
  • You select items to buy on Outdoorguru.co.za site, and click Checkout when you are ready to pay.
  • You select PayFast (or Credit Card) as your payment option and are redirected to PayFast’s site.
  • You either register or login on PayFast and select Credit Card as your payment option.
  • You enter your credit card details, or select a pre-registered credit card to use.
  • PayFast completes the transaction and then returns you to Outdoorguru.co.za site
  • You receive confirmation of the transaction by email from Payfast.
Note: Credit card purchases are facilitated through the purchase of a voucher from PayFast, which will then be redeemed to us for your purchase. "PAYFAST" will appear on your statement.

Frequently Asked Questions
Does PayFast save my credit card details?

Payfast save most of your credit card details to make it faster for you to pay in future. They never save the CVV code (security code) though, which will need to be entered for every purchase.

Saving your details actually protects your card from fraudulent use as in addition to the CVV code, someone would also need to know your email address and PayFast password in order to use your card! So someone stealing your card will not be able to use it at any PayFast merchant!

And don't worry, payfast encrypt all communications back & from their server and also encrypt all sensitive information (like your card details) in their database.

What is 3D Secure / Verified by Visa / Mastercard Securecode?
3D Secure is a technical standard created by Visa and MasterCard to further secure CNP (Cardholder Not Present) transactions over the Internet.

Mastercard brands their system as 'MasterCard SecureCode' and Visa call theirs 'Verified by Visa'.

3D Secure protects your credit card against unauthorised use when you shop online. This simple service enables you to validate transactions you make over the internet by supplying a personal code. It also helps protect your account from fraudulent use by an unauthorised individual.
» More about 3D Secure.

Instant EFT
Instant EFT is PayFast's patented, revolutionary payment method which allows you to pay via regular Internet banking from the major South African banks without having to wait 2 days for the funds to clear or having to fax proof of payment.

Unlike other systems, no special software is required to use Instant EFT and our system works across all browsers.

Benefits for you
  • No 2 day waiting period
  • No proof of payment required
  • No disclosing of your financial information
  • No delay in checkout process
  • No special software required
How it works
  • You select items to buy on Outdoorguru.co.za site, and click Checkout when you are ready to pay.
  • You select PayFast (or Instant EFT) as your payment option and are redirected to PayFast.
  • You either register or login on PayFast and select Instant EFT as your payment option.
  • PayFast prompts you to pay the appropriate amount via Internet Banking to the specified account with a special reference.
  • You open a new browser window and log into your Internet Banking and pay the appropriate amount to the "PayFast" beneficiary/recipient (details will be provided).
  • After you've successfully paid, you log off Internet Banking, close the browser window and return to the PayFast payment window
  • You then click the Verify Payment button.
  • PayFast verifies that your payment has been received, completes the transaction and then returns you to Outdoorguru.co.za site
  • You receive confirmation of the transaction by email from Payfast.

Frequently Asked Questions
Which banks do you support?
Currently Payfast support payments from ABSA, FNB, Nedbank and Standard Bank.

What if I don't bank with one of the supported banks?

You will unfortunately, not be able to use Payfast’s Instant EFT for the moment then, but you can still make use of credit cards to pay online. If your bank is not supported by Payfast’s EFT option you can contact us to make alternative payment arrangements.

Do I need to send proof of payment to Payfast or Outdoor Guru?
No, you don't need to send proof of payment to either of us. PayFast's system confirms that the actual funds have been transferred.

Why is the payment so fast!
Payfast hold bank accounts at ABSA, FNB, Nedbank and Standard Bank. When you pay, you pay into a bank account held at the same bank as your own. Because it's an internal transfer, the payment takes place instantly and Payfast is able to positively acknowledge that the funds have reached our account in a matter of seconds!

Cardholders can go to http://www.Payfast .co.za to read more about their security policy.

Shipping
Orders will be shipped to the address provided by yourself within 1-5 working days (depending on the availability of product) of payment reflecting on our statements.

Speed services is our preferred delivery service provider.

Delivery charges differ depending on a variety of factors, including product type, price, dimensions and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa.

A flat rate of R75 transport and handling fee will be charged on most products. Bulkier products will have to be sent via courier, you will be notified by mail of our banking details and the difference in cost, that will have to be paid into our bank account, depending on your preferred delivery method. Shipments will only be released on payment reflecting on our statement.

Errors
Outdoor Guru shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Outdoor Guru  will not be obliged to sell products at such incorrect prices and/or delivery charges and shall only be liable to refund monies paid should you not wish to proceed with the purchase at the correct price and/or delivery charge.

Termination of Agreements(adds & classifieds)
Both the Client and Outdoor Guru have the right to terminate any Services Agreement for any reason. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused services, shall be refunded.

Termination of Sale
Outdoor Guru reserves the right, whether for purposes of preventing suspected fraud or otherwise, to refuse to accept, or process payment on, any order and/or to cancel any sale concluded between you and Outdoor Guru, in whole or in part, without giving any reasons. Outdoor Guru shall only be liable to refund monies already paid by you (see Outdoor Guru’s Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.

Refunds Policy
No Refunds.

Warranty / Guarantee Claims
All Warranties and Guarantees are carried by the Manufacturer of the product, not by Outdoor Guru. However Outdoor Guru will assist you with the relevant information in dealing with such claims.

Availability
Unless otherwise stated, the services featured on this website are only available within South-Africa. All advertising is intended solely for the South-African market.
Neighbouring countries can contact us to make special arrangements for delivery.

Stocks of all goods on offer are limited. Outdoor Guru shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should items still be offered after stocks are sold out we will notify you via e-mail of the expected delivery date and if Outdoor Guru is unable to fulfil the orders placed at advertised prices, then Outdoor Guru shall only be liable to refund the amount paid by you for such product.

Outdoor Guru does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Outdoor Guru, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Agreements of Sale
Placing a product in a shopping basket or adding it to a wish list without completing the purchase cycle does not:

  • constitute an agreement of sale; and/or
  • constitute an order for such product,

and as such, Outdoor Guru may remove such product from the shopping basket or wish list if no stock is available and you cannot hold Outdoor Guru liable if such product is not available when the purchase cycle is completed at a later stage.
An agreement of sale only comes into effect if and when:

  • you electronically submit a properly completed order for one or more products in your shopping basket; and
  • payment is either authorised, or received by Outdoor Guru in its bank account

Log Files
Outdoor Guru use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
Like most interactive web sites Outdoor Guru’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from Outdoorguru.co.za website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Outdoor Guru will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
Outdoor Guru’s logo is a registered trademark of this Company. The brand names and specific services of outdoor Guru featured on Outdoorguru.co.za are trade marked.

Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Outdoor Guru’s literature.
Outdoor Guru is a registered closed corporation in South-Africa, cc 2010-089845-23, registered office 9 Saffier crescent, Nelspruit, 1211, Tel (013) 741-3414.
Any communication to you would be with regards to orders placed or newsletters send via e-mail with your consent, by ticking  the “Subscribe to our newsletter” box upon registration.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General
The laws South-Africa govern these terms and conditions. By accessing Outdoorguru.co.za and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the South-African courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Outdoor Guru.

Notification of Changes
Outdoor Guru may, in its sole discretion, change these Terms and Conditions or any part thereof at any time with or without notice. It is your responsibility to visit the Website to see whether the T&C have been amended and ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using in any way, the Website as your continued use of the site will signify your acceptance of any adjustment to these terms.


Outdoor Guru reserves the right to change prices at our own discretion without any prior notification unless governed by a signed agreement or contract.

Security
Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Outdoor Guru suffers any damage or loss.
You agree and warrant that your log-in name and password shall:

  • be used for your personal use only; and
  • not be disclosed to any third party.

You allow Outdoor Guru to take all reasonable steps to ensure the integrity and security of the Website and back-office applications.

Domicilium
Outdoor Guru chooses as its domicilium citandi et executandi (ie its address) for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 9 Saffier crescent, Nelspruit, 1211.

Information
Full name:  Outdoor Guru Supplies cc 2010-089845-23
Main business: Online retailer
Webmaster: Diamond-design.co.za
Website: Outdoorguru.co.za
Official email address: Info@outdoorguru.co.za

These terms and conditions form part of the Agreement between the Client, user / Purchaser and Outdoor Guru. Your accessing of this website and/or purchasing of any product or service, or Agreement indicates your understanding, of the agreement and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   



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