Shipping and Refunds Policy

SHIPPING POLICY

Parcells will only be shipped to addresses in South Africa.

Delivery will be door-to-door and packages are generally dispatched within 1-3 working days after receipt of payment. Parcels are shipped via The Courier Guy with tracking and drop-off signature. We will provide you with tracking number to track your package online. In some cases we may change the courier if the selected does not deliver in your area.

Shipping fees is charged at a flat rate of R160 nation wide and include handling and packing fees. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Should you receive your parcel in a damaged state, please contact us immediately. We strongly advise that you open the parcel in the presence of the courier’s representative and take photos of the damaged parcel (packaging and products) to assist with resolving the issue. We will never ship broken items and/or damaged packaging.

All parcels will be shipped economy service. Delivery will be within 2-6 working days.

Delivery times may vary and cannot be guaranteed.

Late Delivery

The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the our Shipping Policy above. The product(s) in question must be returned to us in their original state. The parcel should be properly packaged, insured and couriered back to us. Return courier will be for your own account. Any such cancellation must be done by in writing to info@outdoorguru.co.za. Once received and inspected, we will refund you the value of your purchase. Please note that courier is non-refundable.

REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can`t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials or flammable liquids or gases.

Shipping costs are not refundable.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless instructed so by us.

There are certain situations where only partial refunds are granted: (if applicable)

Obvious signs of use or that the item has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and we will EFT the funds to bank account that is in your name only. No exceptions!

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@outdoorguru.co.za and we will give you a return address, specific to that item.

Shipping

To return your product contact us on info@outdoorguru.co.za and we will give you a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don`t guarantee that we will receive your returned item.